Online Orders

Thank you using our online ordering platform. Before you begin, please follow the steps below to make sure your computer is correctly set-up for ordering with us. Because computers and operating systems can vary, a small percentage of users may experience compatibility problems when attempting to order products from our site. If you are having difficulty placing an order, please contact us for assistance.

Windows:

1. Make sure you have the most recent version of Java. You can download and install it, for free, from here

2. Use the most recent version of one of these browsers:

Internet explorer

Firefox

Chrome

3.You are ready to go!

Macintosh:

1. Make sure you have the most recent version of Java. If you have OSX Snow Leopard, or later, use the Software Update item from the Apple Menu. For OSX earlier than Snow Leopard, you will need to get the Apple version of Java from the Mac support website. You will need to do a find and insall the latest version for your particular version of OSX.

2. Use the latest version of Safari browser.

Because Mac’s don’t use the standard distribution of Java there is still a chance it simply won’t work for a small percentage of Mac users. We are working with our web development team to find a solution, but at this point have been unable to find a workaround that fixes the problem with Mac Java.

Shipping

What credit cards are accepted?

You can make a purchase at National Camera Exchange & Video with your Visa, MasterCard, American Express, or Discover Card.

How long will it take to get my purchase?

Orders placed by noon on weekdays will normally be shipped the same day. Weekend orders will be shipped the following Monday.

Do I have to pay sales tax?

Orders billed to addresses in Minnesota will be taxed at 7.275%, but all other orders will not be taxed.

Can I ship to a different address?

National Camera Exchange & Video will only ship to an address other than the customer's billing address if the destination is the customer's place of employment. We will verify this address, so please include a daytime switchboard number at your employer. Products cannot be shipped to a PO Box.

Do shipping costs vary outside of the continental United States?

Inquire about shipping rates outside the contiguous U.S. by calling 1.888.873.1979

Can I exchange or return my purchase?

National Camera Exchange & Video has a 30-day satisfaction guarantee.

What is our holiday shipping policy?

NOTE: Online orders must be placed by Monday, December 19th to be guaranteed complete by December 24th.

Wednesday, Dec. 16

Cutoff day for USPS Parcel Post domestic mail to arrive by Dec. 25.

Monday, Dec. 21

Cutoff day for USPS Domestic First Class Mail and Priority Mail to arrive by Dec. 25. UPS & Fedex Ground & Residential services picked up during this week may require extra time for delivery. Service times may be estimated at ups.com or fedex.com.

Wednesday, Dec. 23

Cutoff day for USPS Domestic Express Mail to arrive by Dec. 25 at most locations.

UPS and Fedex 2nd Day Air packages picked up today will be delivered on Monday, Dec. 28. UPS 2nd Day Air packages may be delivered on Saturday, Dec. 26 if marked for Saturday delivery. Extra charges will apply. Call the warehouse for cost estimate.

Please feel free to inquire about the availability of later shipments, and remember you can stop in at any of our five Minneapolis/St Paul locations. All locations will be open until 4PM on Sunday, December 24th for your shopping convenience!

Pricing

Why are prices for some product not displayed?

Due to restrictions by some manufacturers, we cannot display prices for some items. For the latest pricing information on such item(s), call 1.877.600.4497 or click the "add to cart" button and the price will appear in your shopping cart. You are not obligated to buy when you add any item to your cart. Simply remove the item if you do not wish to purchase.

Why are prices on your website sometimes different from the in-store prices?

The selling price of our products may at times be different at our website and our retail stores. Please notify one of our salespersons of the difference, and you will be charged the lower of the two prices.