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Store + Service Updates: COVID-19

 

In light of the current situation with coronavirus (COVID-19), we want to share that National Camera Exchange is taking steps to conduct business in a safe and responsible manner. We value our community and the health and safety of our customers and employees is our top priority. We plan to do our part to help limit the spread of this virus, and will continue following the recommendations of the CDC and Minnesota Department of Health.

We will update this page with the latest information regarding our stores and services, as the situation continues to evolve. Information will also be shared via email and social media. As always, please feel free to contact us via email or phone with any questions or concerns.

 

STEPS WE ARE TAKING TO ENSURE SAFETY

To protect the health of our customers and employees, all employees are required to wear masks while working inside the store. Employees that are handling product are required to wear gloves, and sanitize items and their surrounding areas frequently. There will be limited contact between employees and customers, and staff members are social distancing as much as possible. Any staff members that feel sick are required to stay home until healthy. We plan to remain cautious during this reopening process and will reevaluate procedures regularly to ensure the continued safety of our customers and staff.

 

VISIT US AT GOLDEN VALLEY

Our showroom is now open to a limited number of walk-in customers at at any given time. As always, our first priority is the safety of our customers and staff, and we are following state and local government COVID regulations and implementing our own safety protocols in order to keep the showroom open safely. Please be prepared for a possible wait time before being permitted inside, as we are being strict about the number of parties allowed indoors at a time. We will have staff at the door who will assign you to a Photo Expert depending on your need.

In accordance with state guidelines, face coverings must be worn by all who enter the building. We appreciate our customers doing their part in social distancing, and request that guests try to keep a distance of 6 feet between themselves and other people at all times.

For customers who cannot wear a mask, our online, phone, and curbside services remain available.

Our extended holiday hours of operation are Monday–Wednesday and Friday from 10am to 6pm, Thursday from 10am to 7pm, Saturday from 10am to 5pm, and Sunday from 11am to 4pm. Our Photo Experts are available during these hours in person or via phone (763.546.6831) to assist with any questions you may have regarding your equipment or specific imaging needs.

 

AVAILABLE SERVICES

New and used merchandise continues to be available in-store and through our website at natcam.com. We are also happy to help assist you in placing your merchandise order via phone.

Digital print services (including prints up to 12×18 and posters up to 40×60) can be ordered online at print.natcam.com. Same-day services may not be available depending on the current workload. Select canvas prints, metal prints, photo gifting and photo card services have been resumed (see website for product availability). Scanning services are now available including: print-to-print scans, 35mm negative and slide scans, bulk scans, and flatbed scan services (up to 8×10). We are also accepting 35mm and 120 color and black & white film for processing, as well as video transfer and file recovery services. Larger canvas prints, metal-on-metal prints, and larger flatbed scan services remain temporarily suspended.

If you are interested in trading in used gear towards a new purchase, we’re happy to help! You will need to provide the make, model, and serial number, as well as any accessories included with your gear. We will then hold the product for three days, and evaluate it after this waiting period has passed. At this point, we will offer a value for purchases already made or can apply it toward a current purchase of equipment. Outright purchases of your gear (without a trade) will depend on our current inventory as well as the item that you would like to sell. Please call with any questions.

Our Rental Department remains closed at this time.

 

CURBSIDE PICK-UP + SHIPPING OPTIONS

Curbside pick-up is available to customers for orders placed online or by phone. We recommend purchasing your items via credit card, but we are able to accept cash payment if necessary. Be sure to request curbside pick-up for online orders if you do not want your order to be shipped. Please call for assistance.

We will contact you when your order is ready for pick-up. Call 763.546.6831 when you arrive at our Golden Valley store, and we will place your order in the front vestibule for you to come pick up. Please be ready to inform us of the item(s) you are there to pick up, to help us expedite the process.

If you prefer to have your items shipped to you, free shipping continues to be offered for all online orders over $50. Please expect possible delays as our staff is limited during this time, but we will work to ship your orders out as quickly as possible.

 

CLASSES & EVENTS

In-person classes and events are suspended until further notice. We value the educational experience that we are able to offer to our customers, and we remain dedicated to being a continued resource for our local photography community. We are currently researching a variety of online options for our classes and will provide updates as they become available. Please follow us on Facebook or visit our Classes page to stay updated with any online events we add to our schedule.

 

ROSEVILLE LOCATION PERMANENTLY CLOSED

While we hoped to reopen both locations as life resumed after the Stay Home MN order, the time has come for us to close our Roseville location permanently. This decision has been difficult but necessary, as it allows us to continue serving your photographic needs for years to come. We are sad to say goodbye to Roseville, but we are excited for the possibilities the future brings as we continue to help you capture, create, and inspire.

Our Golden Valley store will be our sole location in the Twin Cities area, but we can always be found online at natcam.com. If you have any previous photofinishing or repair orders at Roseville, they can be picked up at Golden Valley. Please call with any questions.

 

CONTACT US

Our Photo Experts are available during store hours via phone (763.546.6831) and email (sales@natcam.com), to assist with any questions you may have during this time.

 

THANK YOU!

We appreciate your patience as this situation evolves, and we are truly grateful for your understanding and continued loyalty. We are looking forward to resuming all normal operations when it is safe for the health of our guests and staff.


Our Golden Valley store is currently open Monday - Friday 10:00 a.m. to 5:00 p.m. and Saturday 10:00 a.m. - 3:00 p.m. to a limited number of customers at a time. Face masks are required by the State of MN. Curbside pick up is also available. We can answer your questions over the phone at (763) 546-6831 or via email at sales@natcam.com. Our Roseville store has permanently closed. Photofinishing and merchandise orders may be picked up at our Golden Valley store or we can arrange to ship your order to you. Dismiss