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Return Policy

National Camera Exchange wants you to be satisfied with your purchase and offers a 30-day satisfaction guarantee. If you’re unhappy with your camera, or camcorder or lens, you may exchange or return it within 30 days after your purchase. Please note that for a return, you must have original receipt and packaging. There is a minimum 10% restocking fee on all items that are $1500 or more.

Refunds on returned items will be issued in the same form of payment used at the time of purchase. Once the product is received and inspected we will immediately credit your account. Please allow 7-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

Please contact our customer service team by email or call us at 1-800-624-8107 if you have any questions.


The Governor of Minnesota has announced that all non-essential businesses must close for a two-week period beginning Friday, March 27th, to help slow the spread of the coronavirus. As a result, we will not be able to ship orders until the "Stay at home" directive is lifted. Please do not place an order if you cannot wait. We will process all shipments in the order they were received when shipping resumes. Dismiss